Where Vision Meets Operational Reality
Orion 7 Solutions was built on a simple belief: customer experience isn’t a department—it’s how your business shows up in the world. We help growing companies align leadership intent with front-line execution. That means refining operations, strengthening partner relationships, and building CX strategies that don’t just look good on paper—they work in real life.
Built by a Practitioner. Designed for Impact.
Orion 7 Solutions was founded by Brian Graves, a CX leader with decades of frontline and executive experience. He began his journey answering phones in the 1980s and went on to lead customer experience operations and BPO strategy across North America, Latin America, the Caribbean, and Asia.
He’s scaled support teams during hypergrowth, led transformation under pressure, and delivered results at every stage of the CX maturity curve. Orion 7 was built to do the same. We turn vision into execution and execution into growth.
CX Solutions That Drive Impact
Fractional Leadership
Interim CX leadership to stabilize teams and drive execution.
BPO Strategy & Management
Expert support for selecting, managing, and growing vendor partnerships.
CX Transformation
Operational upgrades that blend tech, process, and people for measurable change.
PERFORMANCE & KPIs
We align metrics to outcomes that matter, from service consistency to ROI.
Journey Mapping & VOC
We help uncover what your customers really need and where friction hides.
US Market Advisory
Launch guidance for global CX vendors entering the US market.
Turning Your Cx Into A Competitive Edge
At Orion 7, we work alongside your team to build CX strategies that start with the customer. They're designed to serve, powered by systems and technologies that scale, and delivered through partnerships that perform. When CX is built this way, it becomes your edge.